Soulmoss Satisfaction Guarantee

At Soulmoss, we believe in the exceptional quality of our products and are confident that you will too. However, if for any reason you’re not fully satisfied with your purchase, we offer a one-time, hassle-free money-back guarantee.

How Our Guarantee Works:

1. Try Our Products with Confidence
   Once your order arrives, we encourage you to use the products for a full 30 days. Consistent use is important to experience the full health benefits we strive to deliver.

2. Assess and Reflect
   If after 30 days you feel uncertain about the results, we invite you to share your feedback with us. You have 30 days from the shipment date to let us know about your experience.

3. Reach Out to Us
   Send us an email at contact@soulmoss.com.au with your order number and feedback, and we’ll guide you through the next steps, including providing the returns address.

4. Returning Your Order
   The cost of return shipping will be your responsibility. To ensure the safe delivery of your return, we require that you use a tracked shipping method. Please note, we are only able to process your request once the product has been received at our warehouse.

5. Refund or Replacement
   Upon receiving your returned product, we will process your request promptly. You may choose between receiving a replacement of equal value or a full refund of your original purchase. Please note, each customer is eligible to use our satisfaction guarantee only once.

Your satisfaction is our priority, and we aim to provide you with the best experience possible. Our team is here to support you every step of the way.