Shipping policy

At Soulmoss, we strive to ensure a smooth and timely delivery of your orders. Here’s what you need to know about our shipping process:

1. Order Processing Time:

   • Your order will be processed and shipped within 5 days from the date of purchase, at the latest.

2. Tracking Your Order:

   • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to monitor the status and location of your package.

3. No Shipping Confirmation Received:

   • If you do not receive a shipping confirmation email within the expected timeframe, please contact us immediately. You can reach us via email at contact@soulmoss.com.au or through our live chat support on our website. We are here to assist you and ensure your order reaches you as soon as possible.

Thank you for shopping with Soulmoss. If you have any further questions or need assistance, feel free to contact us.